What is Ledger ® Live?

Ledger ® Live is the official desktop and mobile companion app for Ledger ® hardware wallets that lets you manage crypto assets, send/receive, and connect to exchanges. Learn more at the official site: ledger.com/ledger-live.

Common access & login topics

Troubleshooting: "Ledger Login not working" & connection errors

If you see "Unable to login Ledger" or "Error connecting Ledger account":

  1. Confirm you downloaded Ledger ® Live from the official site. Re-install from ledger.com/ledger-live.
  2. Use an official cable and USB port. Try another port or a different computer to isolate the issue.
  3. Open the Ledger ® device and unlock it before connecting. Ensure firmware and Ledger ® Live are up to date.
  4. If the app reports a specific error code, copy it and search Ledger ® Help Center or contact support. Official help: support.ledger.com.

Account Recovery, 2FA & Security

Ledger ® devices use a recovery phrase (24 words) — never share it. Ledger ® Live doesn't store your recovery phrase. If you lose access, recover using your seed on a Ledger ® device or compatible wallet. Ledger ® does not support a centralized 2FA "reset" for seeds — any 2FA linked to exchange accounts must be reset via those services' procedures. For official recovery steps, see the Help Center.

Can't verify Ledger / Ledger error decline

“Can't verify” or transaction declines often result from wrong app versions, firmware mismatch, or provider-side issues. Steps: update firmware, update Ledger ® Live, re-open the specific coin app on the device, and retry the transaction.

Where to get official help

Ledger ® Help Center Download Ledger ® Live Get Started

FAQs — top user search intent

1. Why won't Ledger ® Live detect my device?
Unlock the device, use the official cable, allow USB permissions, and update both firmware and Ledger ® Live. Try another port/computer.
2. How do I recover my account if Ledger ® Live says "unable to login"?
Use your 24-word recovery phrase on a Ledger ® device or another compatible wallet. Do not enter recovery words into any website or app.
3. Can Ledger ® Live reset 2FA?
No — Ledger ® Live does not manage third-party 2FA. Reset 2FA directly with the exchange or service where it is enabled.
4. What is "Ledger error decline" during send?
Common causes: insufficient fees, outdated app/firmware, or mismatch between account state and blockchain. Update and retry with correct fee settings.
5. Is Ledger ® Live safe to use?
Yes when you use official downloads and never share your recovery phrase. For best practices visit the official help center at support.ledger.com.
6. Where to get official support?
Start at support.ledger.com and use the official contact channels listed there.

Conclusion

Ledger ® Live is a powerful tool for managing hardware-stored crypto; most issues are resolved by using official downloads, keeping firmware up to date, and following recovery safety best practices. When in doubt, consult the Ledger ® Help Center.